Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our collection, select your desired items and sizes, and proceed to the checkout. Follow the prompts to enter your details and complete your purchase.
What payment methods do you accept?
We accept all major credit cards, PayPal, and other select digital payment methods for your convenience.
Can I modify or cancel my order?
We process orders very quickly to ensure fast shipping. Therefore, we are unable to modify or cancel an order once it has been placed. Please review your cart carefully before completing your purchase.
Do you offer discounts or promo codes?
Yes, we periodically run promotions and offer discount codes. To stay updated, follow us on social media and subscribe to our newsletter.
Shipping
Where do you ship from?
All orders are shipped from our fulfillment center in the United States.
What are your shipping options and costs?
We offer a variety of shipping options at checkout. The cost is calculated based on your location and the selected shipping speed.
How long will it take to receive my order?
Delivery times vary depending on your location and the shipping method chosen. You will receive a tracking number via email once your order ships, allowing you to monitor its progress.
Do you ship internationally?
Currently, we only ship within the United States.
My order says delivered but I don’t have it. What should I do?
First, please check around your property and with household members. If you are still unable to locate the package, we recommend contacting your local post office or the shipping carrier directly with your tracking number for further assistance.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items in their original packaging with tags attached. Sale items and accessories are final sale and cannot be returned.
How do I start a return?
Please initiate the return process through the portal on our website. You will need your order number and email address.
When will I get my refund?
Once we receive and process your return, your refund will be issued to your original payment method. Please allow time for the financial institution to complete the transaction.
Do you offer exchanges?
We do not offer direct exchanges. To get a different size or color, we recommend returning the original item for a refund and placing a new order for the desired product.
Products & Sizing
How does your sizing run?
Our items are typically true to standard US sizing. For detailed measurements of a specific item, please refer to the size chart provided on each product page.
What material are your products made from?
We primarily use high-quality, comfortable materials like 100% cotton and cotton blends. The specific material composition is listed on each product page.
How should I care for my clothing?
Please follow the care instructions on the label inside your garment. We generally recommend washing in cold water and tumble drying on low to maintain the quality and print.
Website & Account
How do I create an account?
You can create an account during the checkout process or by selecting the option on our website.
I forgot my password. How can I reset it?
Click on the “Forgot Password” link on the login page and enter your email address. You will receive instructions to reset your password.
How can I update my newsletter preferences?
You can manage your subscription by using the “unsubscribe” link at the bottom of any newsletter email or by contacting us.
Other
Are your products officially licensed?
Yes, we work directly with various institutions to create officially licensed merchandise.
I have a question that isn’t answered here.
For any further questions not covered in our FAQ, please reach out to us through the contact form on our website.